Refund Policy for Digital Services
1. Satisfaction Guarantee:
We want you to be satisfied with our digital services. If you are not happy with your purchase, you have the flexibility to request a refund. Submitting a refund request for services rendered doesn’t guarantee a refund, especially if it doesn’t meet the criteria set below.
2. 14-Day Refund Window:
You have 14 days from the date of purchase to request a refund. No questions asked.
3. Eligibility for Refund:
Refunds are available if the digital service is found to be faulty or does not meet the description provided.
4. How to Request a Refund:
To request a refund, simply reach out to our customer support team. They will guide you through the process.
5. Refund Processing Time:
Refunds will be processed within 14 days from the date of your request.
6. Exclusions & Restrictions:
- Downloaded software.
- Services processed with third-party tokens.
- Services using expendable third-party credits.
- Services where performance has begun with your express consent, and you acknowledge the loss of withdrawal rights.
This includes certain paid subscription services and our popular resume audit services.
7. Customer Responsibilities:
For a smooth refund process, make sure to provide any necessary documentation as requested by our support team.
8. Legal Considerations:
This refund policy is governed by the laws of your country of residence.
We strive to make our refund process as simple and transparent as possible. If you have any questions or concerns, please don't hesitate to contact us. Your satisfaction is our priority.